Privacy Policy

1. Introduction

Signdeer Inc. (“Signdeer,” “we,” “us,” or “our”) operates the Signdeer services (website, apps, APIs),collectively the “Service.” This Privacy Policy explains how we collect, use, disclose, and protect your personal information worldwide. By using our Service, you agree to the terms of this Policy. If you don’t agree, please stop using the Service.

2. Who We Are

Signdeer Inc. is a Delaware corporation with servers hosted via AWS in Frankfurt (EU). We act as the data controller for your personal data.

3. Information We Collect

3.1 Information You Provide

• Contact information (name, email, phone, organization)
• Account credentials
• Billing/payment details (via third-party processors)
• Uploaded documents and signature metadata

3.2 Automatically Collected Information

• Usage data (IP address, browser, device, pages visited)
• Analytics and performance data from tools like Google Analytics and Fathom
• Cookies and tracking pixels

3.3 Third‑Party & Partner Data

Information received from trusted partners or public sources, tied to fraud prevention or identity verification.

4. How We Use Your Information

We use your information to:

• Provide and maintain the Service
• Process payments and billings via third-party processors
• Personalize your experience and improve our products
• Offer customer support and training
• Enhance security and prevent fraud
• Comply with legal and regulatory requirements
• Send service-related updates and, when permitted, marketing messages

5. Legal Bases for EU/UK/EEA Users

• Contractual necessity: to deliver the Service
• Consent: for optional marketing or analytics cookies
• Legal obligation: compliance with financial or AML laws
• Legitimate interests: security, fraud prevention, analytics

6. Cookies & Tracking

We use cookies and similar technologies for essential functionality, analytics, and optional marketing. You can adjust these preferences anytime via cookie controls or browser settings. Learn more in our Cookie Policy.

7. Data Storage & Transfers

Your data is stored in AWS data centers in Frankfurt, Germany, and may be processed or transferred globally, including to the U.S. We maintain appropriate safeguards—including Standard Contractual Clauses—to ensure GDPR compliance.

8. Data Retention

We retain your data only as long as necessary to fulfill our Service commitments, comply with regulations, resolve disputes, or enforce agreements. Inactive accounts are purged after a reasonable retention period.

9. Sharing & Disclosure

• Service providers: payment processors, hosting, analytics, support
• Legal obligations: court orders, fraud, safety investigations
• Mergers and acquisitions: transferable to successor entities
• Aggregated/anonymous data: for benchmarking or research

10. Your Privacy Rights

Depending on your location, you may have rights to:

• Access, correct, or delete your personal data
• Restrict or object to processing
• Obtain data portability
• Withdraw consent (without affecting past actions)
• Lodge a complaint with your data protection authority

To exercise these rights, contact us at [email protected].

11. Children’s Privacy

The Service is not intended for children under 18. We do not knowingly collect personal data from minors. If identified, we will delete such data from our systems.

12. Security Measures

We use industry-standard security controls, including data encryption in transit and at rest, access management and regular audits. Our systems are SOC 2 Type I compliant.

Note: No online system is completely secure. We cannot guarantee absolute protection. You are responsible for securely managing your credentials.

13. Third‑Party Links & Integrations

Our Service may link to, or integrate with, third-party sites (e.g., OpenAI, Google Analytics). These are governed by their own policies, not this one.

14. Changes to This Policy

We may update this Policy from time to time. For material changes, we’ll provide notice via email or in-app, and update the effective date above. Continued use = acceptance.

15. Contact Us

For any questions or concerns, reach out to us at:

• Email: [email protected]
• Mail: Signdeer Inc., 8 The Green, Suite A, Dover, DE 19901, United States

Last updated: June 22, 2025